What are your hours and accepted payments?

Please see our full EVENT SCHEDULE located under the Shop tab at the top of the page. We accept credit cards and cash.

Do I need a ticket to shop the event?

Nope! Our paid and free tickets only apply to Pre-Sale days. No ticket or pass is required when we're open to the public!

Can I bring my child with me?

Pre-Sale Days: We strongly encourage you to leave your littles with a caregiver for our Pre-Sale days, however children will not be turned away at the door. We ask that you wear your baby if you can or keep your child in strollers or wagons.

How do I carry my items while shopping?

We have a limited number of shopping carts and reusable bags, so we encourage you to bring your own a reusable bags, a wagon, etc...

Does my guest have to be with me at the door or can they come later?

Your guest may arrive at a later time, we simply ask you meet them at the door when they arrive.

Can I use my ticket/pass at a later time?

Yes, any ticket or pass that you hold will work at the door from the stated entry time thru the duration of Pre-Sale days.

I lost my ticket/pass, how do I enter?

Our tickets are emailed from our ticketing site called Humanitix. Many times shoppers can search their inboxes for an email from Humanitix and it will show up. If you are still having trouble, email Carley at carley@rhealana.com and she will help you! We can ALWAYS search for your name at the door and pull up your ticket for you. Just come at your stated time and we can help.

Can I get a refund for my ticket?

We do not offer refunds for tickets unless there are extenuating circumstances. All refund requests should go to Carley at carley@rhealana.com and will be determined on a case by case basis.